NitroTek.com Internet Services - web solutions: FAQs

Frequently Asked Questions

General Questions
	What’s your warranty?
	What’s your support like?
	What’s your Acceptable Use Policy?
	What must we do to get started?
	Are your plans scalable?
	Who are some of NitroTek's non-profit clients and corporate clients?
	Samples of your design work?

Technical Questions

FrontPage questions

E-mail question

Can I view our site's statistics?

What's WebMail and how does it work?

Non-Profit-related Questions

General questions about NPOs being on the web

How safe are on-line donations?

Who are some of NitroTek’s NPO clients? Samples of your design work?Samples of your design work?

General Questions

What’s your warranty?

NitroTek offers a 15-day money-back guarantee if you are not satisfied with our product or our service. The 15 day period commences on the date you are issued your FTP password. Requests for contract termination must be faxed to (902) 827-3278 (not e-mailed). Note: there are no refunds whatsoever if adult material is found in your directory.

What’s your support like?

NitroTek offers round the clock e-mail support at info@Nitrotek.com . You may also leave a message at our Technical Support desk 1-888-414-0404 (outside of Canada, phone 1-902-827-3581). Note: e-mail always takes priority over telephone messages.

What’s your Acceptable Use Policy?

What must we do to get started?

Technical Questions

E-mail questions

Can I view our site's statistics?

Yes, you'll need your site's username.
Just go to http://www.yourdomain.com:2082/tmp/yourusername/webalizer/index.html
then type in your FTP username and your FTP password.

What's WebMail and how does it work?

WebMail is a popular feature of NitroTek hosting accounts - our clients love it!. It allows you access your POP3 e-mail account from any internet computer anywhere, much like Hotmail. To access Webmail, visit
http://www.yourdomain.org:2095
(that's a colon followed by 2095), then type in your username (it looks like your e-mail address but with a "+" instead of an "@"). Type in your secret password, then click on the SquirrelMail or Horde icon, and you're in!

Non-Profit-related Questions

General questions about NPOs being on the web

For questions and comments about NPOs getting the most out of being on-line visit NitroNotes .

How safe are on-line donations?

For your clients, on-line transactions (donations or purchases using a credit card) are safer than passing your card details over the phone because the details are encrypted using Secure Socket Layer (SSL) technology. You can tell whether you are on a secure server because a padlock or key will appear at the bottom of your browser’s screen. Also, most secure sites begin “https…” rather than the normal “http…” If your clients are at all uncomfortable about on-line credit card transactions, offer them an alternative means of paying/donating (fax, mail or phone).

Who are some of NitroTek’s clients? Samples of your design work?


	ABCs of Fraud Nova Scotia
	Affordable Housing Association of Nova Scotia
	Association of Fundraising Professionals - Nova Scotia
	Association of Translators & Interpreters of NS
	Atlantic Fringe Festival '04, '05, '06, '07 & '08
	Charitable Irish Society of Halifax
	Church of St Andrew, Cole Harbour
	Community Action on Homelessness
	DaCosta 400
	The Dark Side of UCSB
	Dartmouth Destroyers Minor Football Assoc.
	Dartmouth Learning Network
	Dartmouth Players Theatre Group
	Dartmouth Stroke Support Group
	Dave Wilson MLA
	Earth Spirit Society of Nova Scotia
	Eastern Shore NDP
	Entrepreneurs' Disability Network
	Federation of Canadian Music Festivals
	Federation of Community Organizations
	Friends of Scotland
	GameOverVLTs.com
	Gerontology Association of Nova Scotia (GANS)
	Graham Steele MLA
	Halifax Chebucto NDP Association
	Halifax Club
	Halifax Grammar School
	Halifax Dartmouth and District Labour Council
	Halifax Executives Assoc.
	Halifax Humanities 101 (Saint George’s Friends of Clemente Society)
	Kinap Athletic Club
	L'Arche Halifax
	Nova Scotia Young New Democrats
	Nova Scotia Citizens' Health Care Network
	Nova Scotia Co-Operative Council
	Nova Scotia HomeCare Association
	Parker Street Food & Furniture Bank
	Percy Paris MLA
	Peter Stoffer MP
	Preventing Falls Together
	Seaside Tourism Business Assoc. (SeaCoastTrail.com)
	Serving Seniors Alliance
	Spiritual Science Fellowship - Nova Scotia
	Turkey Club Society
	Voluntary Sector Consultants
	Wines of Nova Scotia (Winery Association of NS)

NitroTek’s corporate clients

	Acappella Communications & Marketing Inc.
	Afrikan Pride
	AIL Atlantic Insurance Company (and Imran Satti)
	Atlantic Oilfield & Industrial Supply
	Atlantic Talent Agency
	Atlantic Workwear
	Austin Contracting Ltd.
	Boomerangs Restaurants
	Breakthrough Learning
	BT Computer Services
	Cannonball Soda
	Century Ship Lines
	Chef Aldo
	City Models & Talent
	Conrod Photography
	Dartmouth Speech & Language Services
	DeepDown Cleaning Services
	EcoTech Landscape & Gardens
	El Wardani Construction Ltd
	Embrace Spa
	Ersher Group of Properties
	Fast Line Striping Systems
	Fine Line Silk Screening
	Fusion Print + Imaging
	Garrison Brewing Company
	Halifax Transfer Inc.
	Heffler Inkpen Hardy Freeman Insurance
	Heritage CarStar
	Ideal Foundations Inc.
	Indian Transports from Nicaragua
	ITAC Inc.
	iTrade Atlantic Inc.
	King of Donair
	Lane Home Furnishings Halifax
	LesleyChoyce.com
	Magis Communication
	Maritime Car Wash
	Maritime Immigration Services Canada Ltd (MIS Canada) (& secure database)
	Martha Reynolds Marketing
	MRC Associates
	Northeastern Security & Investigations (secure database)
	Pottersfield Press
	Sankofa Marketing
	ScotiaCare Homecare & Caregivers
	Seaport Beer Festival
	Sentry Self Storage
	Shore Print
	SMK Insurance Limited
	TABS (Transaction Business Services)
	Timeless Pictures
	Tynavon B&B
	Vi-Net Computer Solutions

Past design clients whose sites are no longer visible

Navitrak International (design only) [sample page]
Maximum Response Marketing [sample page]
Peelers Mini-Coupon Cards/Fundraising with A-Peel
Eastern Shore Observer
Occupational Health & Educational Services [sample page]
Caring for Kaitlyn [sample page]
Eastern Front Theatre
Metro Food Bank Society~Nova Scotia
Laing House [sample page] and YouthLink Halifax (for Laing House)
United Way of Halifax - Dream Home Lottery 2005
Great Pretenders Costume Shop [sample page]
Triangle Adventure Safaris [sample page]
Aston Marketing Solutions [sample page ]
Singing Grass - artist [sample page]
Public Action Group for Education [sample page]
Phoenix Youth Programs [sample page]
Bulmer's Cottage [sample page]
Maritime Hangers
Adsum for Women & Children [sample page]
Doug Wright Financial
Community Health Information & Interpreting Services [sample page]
Small Business Briefcase (for Halifax Regional Development Agency)
DARR Welding & Fabricating [sample page]

May'08 St James Place opens online
Apr'08 Maritime Immigration Services website & online database launched
Mar'08 Upstage Halifax theatre school curtain raised!
Feb'08 Dartmouth Destroyers kick-off online
Jan'08 Breakthrough Learning website launched
Dec'07 The new Halifax Club website is launched
Oct'07 NitroTek sponsors Adsum's Successful Canadian Women's Dinner again
Oct'07 Turkey Club campaign launched!
Sep'07 Embrace Spa ecommerce site launched!
Jul'07 FastLine Striping launched!