E-mail Q&As

 How do I use NitroTek's Webmail?
 My e-mail has stopped working - what's up?
 What is the difference between an alias e-mail account and a POP3 e-mail account?
 Does NitroTek have an SMTP server?
 Why doesn't NitroTek have an SMTP server?
 How do we set-up a POP3 account in Outlook 2000?
 How do we set-up a POP3 account in Outlook Express?
 How do we set-up a POP3 account in Netscape?

 How do I use NitroTek's Webmail?
Firstly, if you have a POP3 account with NitroTek, you can access your e-mail from any internet computer in the world. Webmail doesn't work for Alias accounts (contact us to switch from an Alias to a POP3). To access your Webmail account you will need your POP3 username/login and your POP3 password. Note that your username/login looks like your e-mail address, but with a '+' instead of the '@' symbol. Armed with that info, go to http://www.YOURDOMAIN.COM:2095 (yes, that is a colon followed by 2095) and then plug in your username & password. Click on the NeoMail or Horde icon (if it's your first time, you'll see a Personal Details page: add your name and click Continue). If you've ever used Hotmail or Yahoo Mail, you'll need no instructions how to use Webmail! If you haven't, it's intuitive! What's the difference between Horde & NeoMail? Well, we prefer the NeoMail interface, but Horde is better if you have to access multiple accounts and want to check your Spam account.

 My e-mail has stopped working - what's up?
The e-mail in your e-mail account takes up space on NitroTek's servers. Your hosting account has a maximum amount of space alloted to it (according to the plan you're on) and when that maximum is reached, the first thing to stop working is your e-mail. Get rid of extraneous files via your FTP client. If you have enabled SpamAssassin, your spam will take up space too, so make sure you empty that account (use Horde, above, to empty your spam mail). Also, make sure your incoming mail server is set correctly - it should read 'mail.yourdomain.com'. If all the above fails to correct the problem,
contact NitroTek.

 What is the difference between an alias e-mail account and a POP3 e-mail account?
Our POP3 mail server is mail.yourdomain.com (or .ca or .org). To use an e-mail address you have already set-up with us, you will need to set-up a POP3 account on your e-mail program.
For example if the first part of your email address is "bob" then the username would be bob+yourdomain.net (note that your username looks like your e-mail address, but with a "+" instead of an "@"). And also make sure you type in your password correctly since it is case sensitive.

 Does NitroTek have an SMTP server?
No, we do not have an SMTP server. Please find out what your SMTP server is from your ISP (Internet Service Provider) and use that. In Outlook Express, click on Tools, then Accounts. Select an exisiting mail account (probably given to you by your ISP), then click on the Servers tab and write down the server name in the "Outgoing SMTP" box. It will in all likelihood begin smtp1.xyz.com.

 Why doesn't NitroTek have an SMTP server?
We do not have an SMTP server for several reasons. If we had an SMTP server everyone in the world would be able to use it - even non-NitroTek clients, and since we are not an ISP we can not restrict the server based on IP's. Also if someone used NitroTek's SMTP server to send out BUCE (Bulk Unsolicited Commercial Email), it will result in our domain being blocked by other domain(s) and to be listed on the MAPS (Mail Abuse Prevention System LLC) RBL (Realtime Blackhole List). For more info on this please check http://www.mail-abuse.org

How do we set-up a POP3 account in Outlook 2000?
First, you need to find the name of your current Outgoing/SMTP server. To do so in Outlook, click on Tools, then Accounts. Select an exisiting mail account (probably given to you by your ISP), then click on the Servers tab and write down the server name in the "Outgoing SMTP" box. It will in all likelihood begin "smtp1.xyz.com". To set up your new POP3 account in Outlook Express, click on Tools, then Accounts. Click on the Mail tab and then click on the Add button and select Mail. Then follow the Internet Connection Wizard's instructions. Your Incoming/POP3 mail server is in the form "mail.yourdomain.org". Use the Outgoing/SMTP you wrote down from above when asked for it.

How do we set-up a POP3 account in Outlook Express?
First, you need to find the name of your current Outgoing/SMTP server. To do so in Outlook Express, click on Tools, then Accounts. Select an exisiting mail account (probably given to you by your ISP), then click on the Servers tab and write down the server name in the "Outgoing SMTP" box. It will in all likelihood begin "smtp1.xyz.com". To set up your new POP3 account in Outlook Express, click on Tools, then Accounts. Click on the Mail tab and then click on the Add button and select Mail. Then follow the Internet Connection Wizard's instructions. Your Incoming/POP3 mail server is in the form "mail.yourdomain.org". Use the Outgoing/SMTP you wrote down from above when asked for it.

How do we set-up a POP3 account in Netscape?
First find the name of your Outgoing/SMTP server. Then click on Edit, then Preferences. Click on the Mail & Newsgroups category to open it and then click on Identity. Complete the 'Your name:' and 'Email address:' boxes as a minimum.